Refund Policy

General Return Policy

We do NOT offer returns or exchanges for change of mind, size issues, or any reason other than the exceptions listed below.

7-Day Return Window

(Only for Defective, Damaged, or Incorrect Items)

You have 7 calendar days from the date of delivery to request a return only if:

• The item is defective/damaged, or
• You received the wrong item

Mandatory Unboxing Video Requirement

To process any return claim for damage or incorrect item, you must provide a continuous, unedited unboxing video clearly showing:

• The complete sealed package as received
• Opening of the package for the first time
• All items inside the package
• Clear visibility of the damage or incorrect item

Claims without a valid unboxing video will be automatically rejected.

Refunds Issued Only For:

Duplicate Payment: In case of an accidental double charge for the same order.

Refund Request Process

• Processing Time: Approved refunds will be processed and credited back to your original payment method within 7–10 working days.
• Replacement/damaged product will be delivered within 5–7 business days.

How to Request a Return

(Only for Eligible Cases)

1. Contact us within 7 days of delivery at kisaraminimals@gmail.com with:
   • Your order number
   • Clear photos/videos of the issue
   • The mandatory unedited unboxing video (uploaded to Google Drive/YouTube/Dropbox and shared via link)
2. If your claim is approved, we will arrange a reverse pickup from your delivery address at no extra cost.
3. Once the returned item is received and inspected by our team, we will issue either:
   • A full refund to your original payment method, or
   • A replacement item (subject to availability)

Important Notes

• Returns will not be accepted without prior approval and scheduled pickup.
• Do not send items back on your own — packages sent without approval will not be accepted or refunded.
• Refund will be processed within 7–10 business days after we receive and verify the returned product.
• Original shipping charges are non-refundable.

Damages and Issues

Please record your unboxing video and inspect your order immediately upon receiving it. Contact us at kisaraminimals@gmail.com within 7 days if the item is defective, damaged, or if you received the wrong item.

Non-Returnable Items

• Sale items
• Gift cards
• Custom or personalized products

Exchanges

We do not offer direct exchanges. If you received a damaged/incorrect item and want a different product/size, we will issue a refund after successful return, and you may place a new order.

Contact Us

For any questions regarding returns or refunds, please email us at kisaraminimals@gmail.com

We reserve the right to amend this policy at any time.